How we work together
Three ways to work with us.
You found us through HubSpot. You hire us as an operator. The work isn't platform configuration — it's the operating layer your business runs on. So we price the outcome and the partnership, not the platform and not the hours.
Every path starts with a design you own. Most start with the diagnostic, because you can't price a build before you know how ready your organization actually is.
Start here
Value-First Operations Diagnostic
The paid entry point. Two senior practitioners run an AI-native audit of the operating layer underneath your HubSpot, then hand you a design you own — whether you build with us or not.
$7,500
standard
$15,000 complex — multi-function, multi-system, or AI-infrastructure assessment
What it is
- Two 90-minute working sessions plus AI-native portal analysis between them
- Standard scope: a single operating function, up to three integrations, one go-to-market motion
- Complex scope: multi-function, multi-system, or a strategic AI-infrastructure assessment
What you own
- Current State Brief — where you are today, in your language
- Suggested Unified Customer Views — the architecture each team needs to act with confidence
- Implementation Roadmap — distinct paths, trust-based milestones, investment ranges
The design is portable. Hand it to any builder and it still works. That is why it is payable — you are paying for the blueprint, not for a quote.
Who it's for: Anyone serious about fixing the operating layer. The diagnostic qualifies the work and de-risks the build. Roughly half of diagnostics lead to a build or an operating partnership.
Request a DiagnosticBuild it
Scoped Implementation
A defined build, scoped against the design the diagnostic produced. Fixed scope, fixed price — because the diagnostic already surfaced how ready your organization actually is. No hourly billing anywhere.
$10K–$150K
fixed fee, quoted from the design
What it is
- Focused ($10–25K) — single integration, custom UI extension, attribution model, focused agent deployment
- Standard ($25–60K) — multi-system architecture: a HubSpot rebuild with integrations, an agent fleet, a UCV build
- Complex ($60–150K) — full operating-layer install: methodology embed, UCV, agent infrastructure, integration spine
What you own
- A working system in production — built with your team, not handed over a wall
- Documentation written so your team can extend it without calling us
- A closeout: environment diagnostic, the outcome captured in your words, a named next step
Change orders are explicit and priced separately. The measure of success is whether you can extend the work yourself once we are done.
Who it's for: Teams who know the problem — usually because the diagnostic named it — and want it built once, built right, and owned by their own people.
Talk Through a BuildRun it with us
Embedded Operating Partnership
An operator embedded in your business, holding the ground of a function and compounding capability month over month. This is where USS escapes the price of "HubSpot work" — you are pricing the operating partnership, not the platform.
$8K–$40K
per month · 6-month minimum
What it is
- Foundational ($8K/mo) — a single narrow function; the doorway tier
- Operating Partner ($15K/mo) — one function owned end to end; you still own strategy
- Fractional Operations Lead ($25K/mo) — multi-function, joint strategy, reports into the CEO
- Embedded Operator ($40K/mo) — full operator owning the operating function at a C-suite surface
What you own
- A function that runs — with AI-native leverage built in, never billed as a line item
- Compounding context: the operating layer gets smarter every month it runs
- Your team, more capable — knowledge transfer is the contract, not dependency
Six-month minimum, because compounding needs runway. A one-time operating-layer install ($10–30K) precedes the monthly engagement; it is what makes month two onward actually work. Annual commitments earn 10–15% off.
Who it's for: Founders at $5–25M ARR who have outgrown fractional help but can't yet justify a full C-suite — and want an operator, not another advisor.
Explore a PartnershipHow we price.
The market prices "HubSpot expert" at admin rates. We don't sell HubSpot work — we sell the operating layer it runs on. Four rules keep that honest.
No hourly. Ever.
Hourly billing caps value at time and invites scope-policing. USS prices fixed-fee and value-based — you pay for the outcome and the asset produced, not the clock.
You own the design regardless.
The diagnostic produces a portable design asset. Take it to any builder and it still works. We never give the design away to win the build — the design is the work.
Priced from readiness, not from a spec.
You can't price a build from a request — the same ask is a two-week job for one company and a three-month rebuild for another. The diagnostic surfaces readiness first, so the build is quoted honestly.
Capability stays when we leave.
Every engagement closes with an environment diagnostic, the outcome captured in your words, and a named next step. The goal is a team that can extend the work without us.
What's free, what's paid
The call is free. The design is the work.
A 15-minute call costs nothing. You'll leave it knowing something about your operation you didn't walk in with — that's the point of talking to an operator instead of a salesperson.
What you pay for is the design: the data-model architecture, the integration plan, the decision-ready roadmap the build actually runs on. It has standalone value and it's portable — hand it to any builder and it still works. Free scoping gets you a quote. Paid scoping gets you the blueprint.
Start where it makes sense.
Most engagements start with the diagnostic — you own the design either way. If you already know the build, or you're looking for an operating partner, say so and we'll skip ahead.